MyWaterGardenPond.com Contact Info
I hope you enjoyed your visit!
If you did not find what you were looking for or if I can be of any help to you, please feel free to contact me!
Jo Rasmussen
Customer Information
JDR Sales
PO Box 126
115 Co. Hwy. 22
Johnson, NY 10933
888-443-8916 (Toll Free - Leave Message)
845-697-4147 (fax)
Payment:
All payments are processed through PayPal. You can pay by VISA, MASTERCARD, DISCOVER AND AMERICAN EXPRESS or from your checking account (e-check) through PayPal without signing up for an account.
Orders may also be emailed or faxed.
Gift wrapping is not available. However, we are happy to include a gift message with your item.
Shipping & Handling:
We make every effort to ship same or next day. If there is a delay or the item becomes out-of-stock, you will be notified by email. It is important that you provide a valid email address.
We ship whichever way is less costly - usually either UPS or FedEx ground. Shipping time is usually very quick - 2 to 5 days. If you need an item sooner, please contact us to make arrangements for express or overnight shipping. Additional shipping charges will apply.
Returns:
We strive to achieve 100% customer satisfaction by providing top quality products and accurate product description.
For damaged items: Please contact us immediately. We will ship a replacement item to you. Keep the damaged item along with all packing material and box in case it needs to be examined by the shipper. If you can take a digital photograph and email it to us, that would be greatly appreciated.
For unwanted items: While we realize an item may not be exactly what you expected, we encourage you to ask questions if you have any doubts before ordering to avoid having to return the item.
Returns will be accepted for up to 30 days of your purchase. They must be returned in the original condition - unused, undamaged and in the original carton or box. After we receive and inspect the returned item, a credit will be issued towards the purchase of another item or a refund - minus the cost of shipping. Shipping costs are not refundable. Personalized items may not be returned or exchanged.
To return an item, please contact us by email at Returns. Provide your name, order number and the item you wish to return. A "Returned Merchandise Authorization" number will be provided to you and must be clearly marked on the package return shipping label.
Unauthorized returns or items returned used, damaged, or not in their original condition and packaging may result in a delayed refund, partial refund, in-store credit, or refusal of returned items.
Privacy:
Your privacy is important to us. Any personal information collected by us will remain confidential and not sold or released to any other entity. We may occasionally email a product update. However, we hate spam just as much as anyone else. Any emails sent by MyWaterGardenPonds.com or JDR Sales will have the option to be removed from any future mailings by us.
Join Us:
Come join the relaxed atmosphere and visit our blog at MyWaterGardenPondBlog.
We'd love for you to get to know us better and grow a community of water garden pond lovers and enthusiasts!
Special Note:
Please respect the intellectual property of this website. Material available on or through MyWaterGardenPond.com is protected by copyright and the intellectual property laws of the United States and/or other countries. Intellectual Property includes content and photographs contributed by MyWaterGardenPond.com and others. Thank you for respecting this!
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